House of Health Terms and Conditions
These House of Health terms and condition relates to the use of and the purchasing of anything from the House of Health website (www.houseofhealth.co.nz), or any associated platforms. By accessing our website, registering an account or purchasing from our website you automatically agree to these Terms and Conditions.
We accept Cash, Eftpos, Direct Credit, Transferwise, Paypal and Credit Card (VISA, MASTER CARD). 2% surcharge will be added on Credit Card payment.
Within New Zealand
We do our best to send your order within one working day after receiving your order and payment. We will send you a sales receipt as confirmation once the order has been processed. Please contact us if you do not receive this confirmation from us – we will verify that the order and payment have been received correctly and check shipping details. An email with tracking details will be sent once the item(s) has been despatched.
Orders will be despatched Monday to Friday (excluding public holidays) via Courier Post or Fastway Courier on an overnight service to addresses within the North Island (NZ), with the exception of perishable/refrigerated items, which will be not be sent the day before a weekend or bank holiday. For South Island addresses, please allow an extra 1-2 days. For rural delivery (nationwide), allow an additional 1-2 days.
Your order will be despatched via NZ Post after your payment is received. There are two shipping options – please contact us via email to request your preferred shipping option.
- International Courier Economy – tracked, signature required, target delivery: 2-6 working days
- International Courier Express – tracked, signature required, target delivery: 1-5 working days
Please Note: We cannot accept responsibility for your parcel once it has left New Zealand. Although we will endeavour to assist you where we can. You will be responsible for any import duties and regulations that may apply to the importation of your package.
Delivery targets outlined above are for Australian orders. Please contact us for delivery to other countries.
Please choose your items carefully as we do not have to provide a refund if you have changed your mind about your purchase.
Please check the items on delivery. For faulty products or incorrect orders, please contact us within 2 days of delivery by written notice with a photo attached – we will send you a return ticket to send us back the items, and we will send you correct items as soon as possible.
We accept returns in perfect, re-saleable condition, with original packaging, within 7 days of delivery. We are not able to accept opened supplements and/or essential oils for return/refund for health and safety reasons.
Any claims for faulty items, please contact us by written notice (e.g., via email). If you do not get a reply from us within one working day, please let us know by phoning us on 09 8465566– we may not have received your email.
Refunds will normally be processed via the same platform you used to pay us, within 2 working days after we have received returned goods, providing the conditions (as above) have been met. Please allow 3-7 working days for refund to be completed. The shipping cost will be refunded if we made an error, or the goods were faulty.
GOODS DAMAGED IN TRANSIT
We do make every effort to ensure the items will be delivered in good condition, however things can go wrong. Please contact us immediately if the goods arrive damaged. We must receive notification within 2 business days, accompanied by photographic evidence of the damage in order for us to make a claim with the carrier. After this period, we will not accept any claim for goods damaged during transit. All items must be returned to House of Health in the condition you received them in order to process your claim. This does not apply to goods covered by warranty (for Omniblend warranty information, click here: https://www.houseofhealth.co.nz/shop/blenders/about-the-omniblend/warranty/ )